How to Manually Create a Jira Webhook


In order to complete setting up the 2-Way Jira Integration, a webhook must be created in Jira. Please follow these steps if you prefer setting up the webhook manually from within your Jira instance.

With any BTS Connection, be sure to thoroughly validate your integration to make sure All Fields and Values are properly matched. Example: Applause may identify Severity level 1 as Low, whereas your company may use level 1 as Critical.

Note: To complete this setup, you will need the API Key provided in the Applause platform while setting up the 2-Way Jira Integration.

Steps to Manually Create a Jira Webhook
  1. Log in to your Jira instance with an admin account.
  2. Press on the gear on the top-right corner and choose “System”.
  3. Choose “Webhooks” on the left menu (under “Advanced”).
  4. Click “Create a Webhook”.
  5. Fill the field as follows:
    • Name - It is highly recommended to include "Applause" in the name. If there are multiple webhooks required, it is also recommended to add the name of the Jira Project the webhook is set for 
    • URL - https://bts.applause.com/api/applause/v1/jira?apikey= and type in the API Key provided in the Applause platform when setting up the 2-Way Jira Integration
    • Events - Scroll down to 'Issue-related events':
      1. In the text box, enter a JQL query to filter the webhook to only trigger when needed. Common criteria include the project, issue type, and status (for example: “project = YOUR_PROJECT_KEY_HERE & STATUS = ISSUE_STATUS & issueType = YOUR_ISSUE_TYPE_HERE”).
      2. Under 'Issue', check the "created" and "updated" options
  6. Click the “Create” button.

Note: For most of our customers, the issue type is “Bug”.

The webhook form should look like: