How to Manually Create a Jira Webhook


In order to complete setting up the 2-Way Jira Integration, a webhook must be created in Jira. Please follow these steps if you prefer setting up the webhook manually from within your Jira instance.

With any BTS Connection, be sure to thoroughly validate your integration to make sure All Fields and Values are properly matched. Example: Applause may identify Severity level 1 as Low, whereas your company may use level 1 as Critical.

Note: To complete this setup, you will need the API Key provided in the Applause platform while setting up the 2-Way Jira Integration.

Steps to Manually Create a Jira Webhook
  1. Log in to your Jira instance with an admin account.
  2. Press on the gear on the top-right corner and choose “System”.
  3. Choose “Webhooks” on the left menu (under “Advanced”).
  4. Click “Create a Webhook”.
  5. Fill the field as follows:
    • Name - “Applause Notification Hook for ” and your product name
    • URL - https://bts.applause.com/api/applause/v1/jira?apikey= and type in the API Key provided in the Applause platform when setting up the 2-Way Jira Integration
    • Events - Under “Issue”, Check the "Created" and “Updated” options. In the text box, enter a JQL for filtering by your project and issue type. It should be like: “project = YOUR_PROJECT_KEY_HERE & issueType = YOUR_ISSUE_TYPE_HERE”
  6. Click the “Create” button.

Note: For most of our customers the issue type is “Bug”.

The webhook form should look like: