Using Email integration you can export issues reported within the Applause platform to a predesignated mailbox as an email. This is one of the options offered by the Applause platform to integrate with an unsupported Bug Tracking System.
This article provides information about specific setups required when configuring the BTS Connector with Email.
With any BTS Connection, be sure to thoroughly validate your integration to make sure All Fields and Values are properly matched. Example: Applause may identify Severity level 1 as Low, whereas your company may use level 1 as Critical.
Prerequisites
- Your BTS must be able to subscribe to an inbox and create tickets when an email is sent to that address
- Follow your BTS’s documentation on the required setups. For instance, you may review the documentation by Jira here
- Make sure that the designated mailbox can receive emails from external sources
Email Connector
Once the BTS Integration was added, Email was selected as the connector type, and products were assigned, you’ll be required to provide the following information:
- Recipient Address - Set the inbox’s email address
Notes and Tips
- Ticket names are typically created from the subject line of the email, whereas the body/description of the tickets will be formatted based on the provided template of the email body
- Remember you may customize the template for both Email Subject and Description. This allows full control over what is exported
- Any attachments that do not fit into the email (commonly greater than 10MB), are included as links. Similarly, when the size of all attached files exceeds 25MB, the remainder of files will be included as links